Long COVID healthcare for the 21st century
finally done right

Yes, we are accepting patients 16 years and older!  Those under age 18 will need a parent or legal guardian’s consent to become a RTHM patient and will be seen by our amazing Nurse Practitioner, Allana Bush.  Our incredible Dr. Stuart Malcolm will be seeing patients 18 and older. We are looking to expand access to ages 6 through 15 very shortly.

Yes, we accept patients who developed Long COVID symptoms after vaccination as well as after infection!  We are interested in the mechanisms behind “vaccine long haul” and how they are similar and different from “infection-induced long haul.”  At RTHM, we feel it’s our duty to help the people who got the vaccine to help protect themselves and those around them and then suffered ill effects. 

During the consultation, you and your provider will review your medical history & symptoms and determine what labs and testing are needed, and any specialist referrals. Visit two with your provider occurs when all or most of the lab results are back so they can be reviewed with you and the best protocols for treatments, and any additional testing or referrals.

Visit two is generally where your provider will order any prescriptions or supplements that are part of your plan through our partner pharmacies or supplement distributors. You pay your prescription invoice & our partnered pharmacy and/or supplement distributor fills your prescription order & ships directly to you. Our partner pharmacy will charge you the GoodRX coupon price if your insurance doesn’t cover a medication. If the medication costs >$50 despite the coupon & it is helping your symptoms, we will submit an insurance prior authorization to try and get the medication covered for the following month, however, prior authorizations for off label use of medications may often be denied – we cannot guarantee insurance coverage, just work with you to try to reduce medication costs and find any alternatives as best we can.

Not yet.  We are not currently in-network with any health insurance carriers and are not able to bill insurers for the cost of provider visits at this time, so the costs listed above are out of pocket.

However, we are actively working on becoming in-network with several health insurance carriers! We have been informed that the process won’t go into effect until at least June 2022. 

Yes!  RTHM can provide you with superbills for your visits if you wish to try to get some of the costs reimbursed on your own through your out-of-network insurance benefits.  

This answer depends on your individual insurance plan, as each has different laboratory testing coverage policies & rates.  Generally, our providers order labs through Quest Diagnostics if Quest offers them in your area because Quest is contracted with many major insurance plans. If Quest is a contracted lab for your insurance plan, the labs ordered by your RTHM provider through Quest should be covered in accordance with the policies of your individual insurance plan (since Quest is the one that bills your insurance for the labs, not RTHM).  Your deductible and co-pays may still apply to lab costs. 

You can see if your in-network primary care doctor will order the labs recommended by your RTHM provider to try and get them covered through your insurance (this can often delay care).

You can pay cash for the labs through Quest (we may be able to get you a discounted cash rate for some of the Quest labs).

You can also have some of the labs run through Vibrant America, as they offer very affordable cash prices for a lot of labs. However, their minimum order is $199, and they don’t offer testing for mast cell activation and a few other conditions.

Yes, within reason.  If you have a specific budget you need to stay within per month, you can discuss this with your RTHM care team and they can opt to test for one or two issues at a time, and treat those, test for the next 1-2, treat those, and so on.

You can, but it will be a lot of blood to have drawn at one time, so we’d generally recommend breaking it over  1-3 draw appointments, especially if you get dizzy or lightheaded easily or know that you tend to become more symptomatic after blood draws.

Generally, no. Membership fees help us cover some of the research costs and wages for our support staff, so they are non-refundable.  However, since RTHM provider visits are on a fee for service basis, you do not need to schedule any further visits if you are feeling great or if you decide RTHM isn’t a good fit.  In either case, please do let our customer support know about your experience! We want your experience to be a good one, so please let us know where we are doing well and where we can do better.

Yes, we will soon have a needs-based assistance page with options.

First of all, thank you!  You can donate to support the costs of visits and treatments for RTHM patients who need your help soon! We will share the link here when available.  Your deduction will be 100% tax deductible and you will receive the appropriate documentation thanks to our incredible charity organization sponsor, ErasePTSDnow.org.  ErasePTSDnow was really struck by how many people with Long COVID have medical PTSD, so they generously agreed to manage and distribute funds on a needs-based basis that are donated for RTHM’s Long COVID patients using their non-profit charter.  It would have taken RTHM ~9 months to get a non-profit charter of our own, so ErasePTSD’s generosity has allowed us to start supporting our Long COVID patients right away!